RECORD ON THE APP 

Auditions can only be recorded ON THE HEARTOUT APP on a mobile device. You cannot record on our website.

MEMORY

Make sure you have at least 1GB for each audition.

DO NOT USE SCHOOL DEVICES 

School devices often have restrictions. Our videos get uploaded privately to Vimeo. If you cannot access Vimeo on your device, you will not be able to upload your audition.

AVOID SCHOOL WIFIs 

School WiFis often have restrictions. Our videos get uploaded privately to Vimeo. If you cannot access Vimeo on your school’s WiFi, switch to Cellular Data, a Hotspot, or upload your audition at home on your personal WiFi.

PARENTAL CONTROLS OFF

Turn off parental controls and/or VPN on the device you would like to use.

ONE ACCOUNT PER DEVICE

Do not log out of your account before submitting your audition/s. Prior to uploading an audition, the videos get stored locally on the device. Logging out of your account prior to submitting an audition may cause you to lose your unsubmitted videos.

STRONG INTERNET CONNECTION

When trying to upload an audition, make sure you have a strong internet connection (WiFi or Cellular Data). If the uploading page is taking too long, switch from WiFi to Data (or vice versa) without exiting the app. Wait at least 5 minutes after making the switch to allow the connection to restart the uploading process.

LATEST APP VERSION

Before you start recording, make sure you have the latest version of the HeartOut app. Go to the app store and Update your app if needed.

TEST YOUR DEVICE AND CONNECTION

If you want to make sure everything works before an actual audition, go to Private auditions, enter code INFO123, record a 10 second video and upload. If that process went smoothly it means that the device and connection are working correctly.