IMPORTANT TIPS FOR RECORDING AN AUDITION ON THE HEARTOUT APP
Created by: HeartOut Corporation
Modified on: Tue, 12 Jul, 2022 at 2:04 PM
RECORD ON THE APP
Auditions can only be recorded ON THE HEARTOUT APP on a mobile device. You cannot record on our website.
Make sure you have at least 1GB for each audition.
DO NOT USE SCHOOL DEVICES
School devices often have restrictions. Our videos get uploaded privately to Vimeo. If you cannot access Vimeo on your device, you will not be able to upload your audition.
AVOID SCHOOL WIFIs
School WiFis often have restrictions. Our videos get uploaded privately to Vimeo. If you cannot access Vimeo on your school’s WiFi, switch to Cellular Data, a Hotspot, or upload your audition at home on your personal WiFi.
PARENTAL CONTROLS OFF
Turn off parental controls and/or VPN on the device you would like to use.
ONE ACCOUNT PER DEVICE
Do not log out of your account before submitting your audition/s. Prior to uploading an audition, the videos get stored locally on the device. Logging out of your account prior to submitting an audition may cause you to lose your unsubmitted videos.
STRONG INTERNET CONNECTION
When trying to upload an audition, make sure you have a strong internet connection (WiFi or Cellular Data). If the uploading page is taking too long, switch from WiFi to Data (or vice versa) without exiting the app. Wait at least 5 minutes after making the switch to allow the connection to restart the uploading process.
LATEST APP VERSION
Before you start recording, make sure you have the latest version of the HeartOut app. Go to the app store and Update your app if needed.
TEST YOUR DEVICE AND CONNECTION
If you want to make sure everything works before an actual audition, go to Private auditions, enter code INFO123, record a 10 second video and upload. If that process went smoothly it means that the device and connection are working correctly.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.